Salesforce & CNA
Salesforce produced customer success story which was shared on their Insurance vertical page for 2+ years.
A collection of my speaking engagements, presentations, and webinars.
Salesforce produced customer success story which was shared on their Insurance vertical page for 2+ years.
This talk was to illustrate the possibilies of using Salesforce to automate the routing of work to the right person at the right time. At the time this was developed omni-channel routing was just coming about.