My Journey
[cite_start]I am a results-driven technology leader based in Palm Coast, Florida [cite: 17][cite_start], with a deep passion for the Salesforce platform and a foundation built on over a decade of service in the United States Air Force[cite: 19]. [cite_start]My journey from military service to the corporate world began at JP Morgan Chase, where I grew from a section manager to an Assistant Vice President[cite: 20, 105, 94].
[cite_start]Seeking a new challenge, I transitioned into technology leadership at CNA Insurance, first as an Application Development Manager and later as the IT Operations Director[cite: 21, 22]. [cite_start]This path led me to FARO Technologies, where I was promoted from Salesforce Technical Manager to Global IT Director for Customer Facing Technologies, playing a key role in the company's digital transformation[cite: 24, 25, 55].
[cite_start]Today, I am proud to be at Salesforce, currently as a Senior Manager for Technical Architects[cite: 27, 34]. [cite_start]I am a vocal advocate for the platform, an active member of the Salesforce Platform Customer Advisory Board, and a multi-session speaker at Dreamforce conferences[cite: 29].
Career Highlights
Salesforce | Leadership & Mentorship
[cite_start]As a Senior Manager, I lead and mentor a team of high-performing Technical Architects[cite: 37, 38]. [cite_start]My focus is on driving growth through regular coaching and professional development[cite: 39]. [cite_start]I also collaborate directly with Product and Engineering teams to influence the future roadmap based on customer feedback[cite: 41].
FARO Technologies | Digital Transformation
[cite_start]As Director of Customer Facing Technologies, I was responsible for developing and managing the technology roadmap for all customer-facing applications[cite: 54]. [cite_start]This role was a cornerstone in the company's evolutionary digital transformation and optimization journey[cite: 55].
JPMorgan Chase | Analytics & Efficiency
[cite_start]As Assistant Vice President of Business Analytics, I produced reports using SQL for multiple lines of business[cite: 95]. [cite_start]By automating daily reporting, I successfully increased business analytics efficiency by 60% in my first 6 months[cite: 103, 100].
United States Air Force | Foundational Leadership
[cite_start]As a Staff Sergeant, I provided technical oversight for the $296 million Turkey Base Maintenance Contract, the largest in the USAF[cite: 118]. [cite_start]I managed the performance of 72 contract personnel and ensured security and maintenance of over 30 computer systems[cite: 116, 119].
Top Skills
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[cite_start]
- Salesforce Data Cloud [cite: 7] [cite_start]
- Salesforce Architecture/Development/Administration [cite: 30] [cite_start]
- Agile Software Development [cite: 30] [cite_start]
- Team Leadership & Management [cite: 30] [cite_start]
- Visual Basic [cite: 8] [cite_start]& Visual Studio [cite: 9]
Salesforce Certifications
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[cite_start]
- Salesforce Data Cloud Consultant Certication [cite: 13] [cite_start]
- Salesforce Certified Community Cloud Consultant Certification [cite: 11] [cite_start]
- Salesforce Certified Platform App Builder Certification [cite: 14] [cite_start]
- Salesforce Certified Administrator [cite: 12] [cite_start]
- Salesforce Certified Associate [cite: 12]